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When a conference call turns tedious, Brent Robertson can still count on getting a smile. He just watches Gus roll around on the floor.
Gus is a golden retriever. The dog is a regular visitor to Fathom. That's Robertson's management consulting business. It is located in West Hartford, Connecticut. Other visitors are Pookie and Ari. Those dogs are owned by two of Robertson's co-workers.
Beyond the old tradition of a used bookstore or antique shop having a resident cat, some urban delicatessens and bodegas have cats. Their job is to mitigate any rodent problems. And at some smaller professional businesses, it's becoming more acceptable for employees to bring in their pets. Robertson is among business owners who think having animals around boosts morale. He believes it improves the work atmosphere and raises productivity.
"Everyone seems to smile and immediately become a little bit happier," says Barbara Goldberg. She is the CEO of O'Connell & Goldberg. It's a public relations company based in Hollywood, Florida. Her bulldog, Rosie, is a frequent visitor.
A survey was taken by the Society for Human Resources Management. The results found that 7 percent of organizations allow pets in the workplace. However, that may not reflect the practices of very small businesses.
At Badger Maps, owner Steve Benson's Pomeranian mix is Foxy. The dog seems to know when employees of the San Francisco app developer need some comfort.
"They're very intuitive," Benson says of dogs. "They have the ability to recognize when someone's stressed out."
But not everyone, including employees, customers and visitors, thinks animals belong in an office or a store. Some people are allergic or afraid. They might take their business elsewhere. So besides paying attention to permission from landlords and laws about having animals where food is being prepared, people need to consider how to accommodate uncomfortable staffers or clients.
Rodney Alvarez is a human resources executive at Celtra. It is a video advertising company. He says legal issues to consider include making sure the company's insurance covers any incidents. Those could be biting, and keeping animals well-behaved. This is so they won't frighten visitors. Some owners say when they interview job candidates, they let them know pets are around.
Staffers at Celtra's San Francisco office asked to bring in their pooches. Managers decided that was OK at its four offices. But, Alvarez says, it was only if every staffer agreed. One Boston employee said no. So there are no dogs in that office.
One regular deliveryman to Fathom is petrified of dogs. Gus "is a full contact dog," Robertson says. "We collect the dogs and put them away in a room so (the deliveryman) can do his thing."
And at Sterling Communications, seven of the 20 staffers want to bring their dogs into the Los Gatos, California-based office. The company's CEO, Marianne O'Connor, has a German shepherd named Kaya. O'Connor worked out a schedule. It allows two dogs each day. Upholstered furniture may be off limits.
"We push them off gently. And they learn, that's not for them," O'Connor says.
When visitors arrive, pups may be placed in a closed office. It has a water bowl and toy.
At Crescent City Books in New Orleans, the majority of customers are glad to see Isabel. She is a Maine coon mix cat. Some customers let her curl up on their laps as they read.
"Most with any issues just keep their distance," manager Michael Zell says.
Most often, a business becomes pet-friendly when it's the owner who brings an animal in. Anne Buchanan adopted a dog about 12 years ago. The animal turned out to be emotionally needy and much happier when Buchanan was around. So she began taking him to work at her firm in Bryn Mawr, Pennsylvania.
As her company grew, staffers asked if they could bring pets in, too. There are generally two dogs in the office. Sometimes, there's as many as four. They include Buchanan's two rescues, Katie and Lacey.
Behavioral issues can crop up. But many owners said they can be dealt with. If Rosie the bulldog at O'Connell & Goldberg starts barking during a phone call, the office manager quickly lures her away from Goldberg's side. When Buchanan's dog and a staffer's couldn't get along, the boss paid for a trainer to work with both pups and their owners. Peace was restored.
Sterling staffer Rosie Brown recalls when Hazel, a co-worker's Swedish Vallhund, couldn't wait for her owner to get out of a meeting. The pooch left a present behind Brown's chair. The next day, Hazel's owner brought a cake for the office. It said, "Sorry I pooped. Love, Hazel."
"We all laughed it off," Brown says.
Cats also sometimes make themselves at home in workplaces with dogs. When Brandon Scivolette, president of Elite Moving Labor, goes on vacation, his cat boards at the Tampa, Florida-based company. Often, there is at least one dog about.
"A cat is a great thing for an office. It goes from office to office to hang out with people," Scivolette says.